Terms and Conditions

1. GENERAL TERMS: All students are required to attend all scheduled classes punctually and must be prepared to use a computer equipped with modem, headphones, microphone and a reasonable internet connection. A quiet environment conducive to learning is also required. Private English Portal uses the best technology possible to ensure that all of our students have the best classes possible. Installation of programs and/or browsing cookies may be required to allow full communication between teacher and student.  All students are encouraged to do homework except for the conversation level.  Students who refer other students to Private English Portal are eligible for a 10% discount on their next purchase of classes. This discount is given upon payment from referred student. Private English Portal will respond to all e-mails from students by the next business day.    
2. NATURE OF SERVICE:  One-to-One Online English Classes offered by Private English Portal are exclusively held online in private sections between teacher and student. Packages of classes are offered with discounts for packages of 10 classes or more. Minimum amount of classes required as well as percentage of discount given to packages of classes can be modified any time by Private English Portal without notice. Under no circumstances are students allowed to record classes and/or redistribute Private English Portal class material and videos.  
 3. EXPIRATION DATE:  Packages of 5 or 10 classes must be used within 30 days from the purchase date. All other packages have proportional expiration dates (i.e.: a package of 20 classes expires in 60 days; packages of 30 classes expires in 90 days; and so on). Purchase must be made at least 24 hours prior to class. Although the teacher keeps a complete log of all classes, we strongly recommend to all students to always keep track of their remaining classes. The student must keep a regular attendance to classes in order to keep the time reservation in the teacher’s schedule.    
4. CLASS CANCELLATION POLICY:  Missed classes will only be re-scheduled if the student gives the teacher a 24 hour notice prior to the class. If class is cancelled with less than 24 hours notice, it will be considered as a class given. If 3 classes in a row are missed by the student without notice all remaining purchased classes will be automatically voided. In case of emergency the teacher may cancel a class at any time and the class will be re-scheduled as soon as possible.    
5. REFUNDS:  All sales are final unless under the following conditions:  Private English Portal will refund any purchase on a payment of classes within 24 hours of receipt of payment if the student has made an accidental ‘duplicated’ payment or if  the purchase was made by an unauthorized third party.    
6. SECURITY  Private English Portal takes all commercially reasonable steps to ensure that every credit card transaction you make at Private English Portal is safe. You can purchase one-to-one courses and VIP access carefree because you will never have to pay for any unauthorized charge to your account made as a result of a purchase on our site. Your personal information is encrypted by Secure Sockets Layer (SSL) software so that it cannot be intercepted and read as it travels over the Internet. Private English Portal’s secure payment terminal is the very best available for credit card transactions online. It encrypts all of your personal information, including your name, credit card number and address. We have never had a case of credit card fraud at Private English Portal, and we have already processed countless numbers of secure transactions worldwide.